The Spinnaker delivery model provides a natural progression from highly strategic to operational services, ensuring that your supply chain performance meets and scales to your dynamic business objectives.  We operate and maintain your solution to achieve maximum savings; our consultant team knows common pitfalls to avoid and trends in your industry to leverage your JDA solution.

Having a JDA solution that is stable and high-performing is critical to the success of your business. Our consultants triage system-related issues that arise from product defects, poor data, or lack of user understanding.  In addition, we provide managed service support of your existing infrastructure as well as system enhancements to evolve your solution.  

A key differentiator is our team’s experience both tuning and supporting high volumes post-implementation.  Our team realigns and closes gaps related to your people, processes, and technologies to match your dynamic business objectives until you transition to your next release or upgrade.

  • Hardware and Software Application Support
  • System Performance Optimization, Tuning,  & Stabilization
  • Application & System Issue Triage & Resolution
  • Custom Solution Enhancement Development
  • Patch Release Management & Installation
  • Proprietary Performance Monitoring Application
  • Outsourced Planning