| Q. | I’ve heard that the TomorrowNow JD Edwards support team is moving to Spinnaker. Is this true? |
| A. | Yes, the TomorrowNow JD Edwards global support team has decided to join Spinnaker in order to stay together and offer their customers an option to continue the same great service levels from the same team of people. |
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| Q. | What services is Spinnaker providing as part of the JD Edwards consulting and application support practice? |
| A. | The Spinnaker JD Edwards team will provide our customers with a broad array of support services that parallel those previously offered by TomorrowNow:
• Critical bug fixes and issue resolution
• Personalized JD Edwards consulting and advise
• Global, 7x24 support capabilities
• Year-end tax and regulatory updates
• Assistance on implementing software upgrades
• Consulting for JD Edwards reporting and other customizations |
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| Q. | Why did Spinnaker decide to enter the application support market? |
| A. | As a consulting firm in the Supply Chain Management market, Spinnaker often works with manufacturing and distribution companies on large initiatives which involve a technology component. Application support extends Spinnaker’s current service capabilities in solution design, application configuration, solution implementation, and business process re-engineering into the post-production area of these large initiatives. The traditional focus of JD Edwards in the manufacturing and distribution markets aligns well with Spinnaker’s historical customer base.
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| Q. | When are Spinnaker’s JD Edwards support services available? |
| A. | Spinnaker will be offering support start dates approximately every two weeks, starting in mid-September and running through November 1st. After this initial transition period, new customers can start on any date. |
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| Q. | What is Spinnaker’s JD Edwards support business & pricing model? |
| A. | Spinnaker customers will enjoy the same quality and level of service as they have enjoyed with TomorrowNow at the same highly competitive rates and terms. It is Spinnaker’s goal to minimize any disruption in service and make the transition from SAP/TomorrowNow to Spinnaker as seamless and smooth as possible. |
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| Q. | Will Spinnaker offer year-end Tax and Regulatory updates? |
| A. | Yes, in the same manner as previously provided by TomorrowNow. |
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| Q. | Will Spinnaker offer a 30 minute initial contact response time? |
| A. | During the initial start-up period through October 31st, we will offer a <120 minute initial contact response time. After November 1, we will offer a 30 minute initial contact response time. |
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| Q. | Are Spinnaker’s JD Edwards application support services provided globally or just in the US? |
| A. | Spinnaker will have global coverage for JD Edwards support. We will work with customers on specific dates of transition to ensure support is available. After October 31st, Spinnaker will have full coverage that spans the globe. |
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| Q. | What are the experience levels of the resources in Spinnaker’s JD Edwards application support practice? |
| A. | As Spinnaker is hiring the global TomorrowNow team, Spinnaker will now employ a large seasoned team of subject matter experts with many decades of JD Edwards experience across both application development and support. Spinnaker’s team averages 12½ years of direct experience in JD Edwards support and development – the highest of any of our competitors. |
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| Q. | What specific Applications & Modules will Spinnaker support? |
| A. | Customers will have the same applications supported by Spinnaker that they had previously supported by TomorrowNow. For example:
• JD Edwards World – A7.3, A8.1, A9.1; All cumulative update levels.
• JD Edwards OneWorld – B7.3.3.1, B7.3.3.2, B7.3.3.3 (Xe), and ERP8
• Enterprise One – E1 8.9, E1 8.10, E1 8.11, E1 8.11 SP1, E1 8.12 |
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