Application maintenance is now consuming more than 10% of most companies' overall IT budgets and we expect that many CIOs will be shopping for firms that can lower their costs while still providing comprehensive support.
– Jim Shepherd, AMR Analyst

Spinnaker Support enables clients to maximize their returns on ERP assets. Benefits of Spinnaker's JD Edwards (JDE) support model and team include:

• Immediate 50-55 percent annual cost savings with smaller annual increases on renewals.
• Fixed and predictable costs for all-inclusive services.
• 30-minute response 24 x 7 x 365, and you determine how critical your issue is.
• Assigned senior support engineers average (12) years in a JDE support role.
• BlackBerry access to your assigned engineers during your normal business hours.
• Assigned engineers who get to know how you use the JDE applications to support your business needs.
• All software bugs are addressed immediately.
• Proactive monthly calls check on our performance and help us plan future application, hardware or operating system changes.
• Help desk to answer questions from experienced JDE users and support staff.
• More timely and bug-free Year-End Tax & Regulatory Updates, including 1099/W2 and T4 support.

Contact us today to see how Spinnaker Support can improve ROI.

Even before the economic downturn we were seeing a growing interest in managed services and the outsourcing of ERP support. Many companies are trying to reduce their internal IT headcount and they are also finding it very difficult to attract and retain the specialized skills needed to support and maintain an ERP system.
– Jim Shepherd, AMR Analyst