Third Party Support Considerations: Is Third Party JDE Support Right for You?

 

When it comes to support for your JD Edwards applications, you do have a choice. You can choose to eliminate the high cost of vendor support contracts, receive faster response to your critical needs, and higher quality services delivered by a senior level, dedicated global support team. You can choose third party application support.

 

More organizations are turning to third party vendors to support their JDE applications because they get a higher degree of services, faster response times, proactive service and best of all they typically save 50% of their current annual support costs.

 

Reasons to Consider Third Party JDE Support

 

Rising JDE Support Costs

• Rising annual maintenance fees from current provider
• Inability to drop unused products from maintenance and realize any savings
• Forced upgrades

Inadequate Customer Service

• Slow response times
• Limited access to technical experts
• One-size fits all approach
• Bug fixes delivered in the "next release"

Current Platforms Are Stable

• Customized to meet your unique needs and requirements  
• Mature releases are meeting your business needs

 

Take stock of your current JDE support vendor relationship. Begin by asking yourself these questions: 

 

Does your current JDE support provider truly meet your needs?

Does your current JDE support provider solve your technical issues?

How responsive is your current JDE support provider?

 

Spinnaker helps clients mitigate risk from vendor lock-in and maximize the return on their software investments while introducing them to a higher level of service. If you are ready to consider third party support, consider Spinnaker.