Spinnaker Launches JDA Technical Support Service

Service Offering Helps JDA Clients Maximize Their Advanced Planning Solution Investments

Denver, Colorado, October 18, 2011 – Spinnaker, a global leader in supply chain consulting and execution services, today announced the commercial launch of its JDA Technical Support Service. The offering helps Spinnaker clients maintain, protect and enhance their JDA software solutions.

Enterprises of all sizes rely on advanced planning solutions such as JDA software to drive competitive advantage. Spinnaker developed its JDA support service after recognizing that many of these organizations do not have the in-house expertise to maintain these systems, thus hindering their ability to maximize performance and realize the full return on investment from their JDA software.

Spinnaker is uniquely positioned to offer this type of service because of its ability to leverage the robust infrastructure of its global JD Edwards support organization, Spinnaker Support, which is one of Spinnaker’s separate lines of business that currently services more than 125 companies. The offering models the service-focused traits of Spinnaker Support, including personalization, responsiveness and accuracy, while also giving clients access to Spinnaker’s internal JDA consulting group, which offers deep supply chain expertise gained from more than one hundred successful JDA implementations.

Spinnaker JDA Technical Support Service leverages a layered support approach that includes both issue triage for batch script or system failure as well as consultative support to debug user issues. The service also covers batch support, custom code support, integration support, and JDA core application support.

“This offering is a response to a clear gap in the supply chain marketplace,” said George Fowler, Principal at Spinnaker. “Our JDA clients have been asking us to develop a support package for their JDA infrastructure for some time, and we’ve responded. We realized that many organizations needed a trusted and knowledgeable provider to help keep their investment running efficiently. With the organizational talent and expertise already in place to fulfill the need, this was a seamless extension of our existing supply chain consulting and execution services.”

Spinnaker JDA Technical Support Service has already helped clients achieve significant system improvements, including performance gains of more than 300 percent. Clients have realized improvements in system stability and uptime, which has translated into easier upgrades. Numerous clients have also leveraged these services to broaden the reach of existing staff while engaging in large upgrades and system transitions.

About Spinnaker

Founded in 2002, Spinnaker leads the industry with innovative supply chain solutions that help clients remain competitive in the global marketplace. Spinnaker offers a comprehensive service/solution mix ranging from supply chain consulting services to execution services.

Spinnaker has partnered with a range of clients from Fortune 500 companies to start-up enterprises, most of whom are market leaders in their respective industries.  Spinnaker delivers supply chain excellence with world-class people, processes, technology and operational know-how.  Headquartered in Denver, Spinnaker delivers services via offices in Boston, Memphis, London and Singapore. To learn more, visit www.spinnakermgmt.com or call 877-476-0576.

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