Returns are inevitable, even for the most successful companies in business.  Often times, managing returns is an afterthought, rather than a proactive strategy to save money and bolster brand recognition. Coordinating disposition decisions across the reverse supply chain requires alignment of forward / reverse strategies and development of sales, financial, and operational plans to support a common set of objectives.  

Our approach to planning reverse supply chains involves coordinating decision-making across the following key processes to optimize the recovery of returned product:

  • Product Lifecycle Planning
  • Secondary Market Analysis
  • Disposition Planning
  • Pricing & Promotions
  • Demand & Supply Planning

A major challenge in managing returns is forecasting what products are coming back and within what time frame.  Returned products often sit in transit or in a warehouse, sometimes for months.  Every day that passes, the value of the product depreciates.  In contrast, companies that are cognizant of returns management at the design stage produce products that are more easily repaired, recycled, or remanufactured.  These returns can be integrated into the current product offering, harvested for support of warranty and service, or sold in a secondary market.  Spinnaker can help your organization change what is historically a cost center to a revenue generating operation.  To maximize recoveries, Spinnaker experts can perform one-time analysis to align policies or help you develop internal capabilities and repeatable processes.