Returned products significantly impact many parts of the business from customer service, to supply chain, to finance.  If a returned product is not received or triaged correctly, customer service issues often arise. When inventory is incorrectly managed, supply chain performance is compromised and financial data can be incorrect. The technology platform that supports returns must be integrated with order management, inventory management, financial systems, and business intelligence. These systems must support unique requirements of the reverse supply chain including sort management, credit management, and warranty validation.

Spinnaker’s technology experts can help you develop the right system architecture to support unique returns management requirements.  We align processes and solutions using Enterprise and/or Best-of-Breed technology to optimize the performance of your returns management capabilities.

Regardless of your technology maturity, Spinnaker can help you determine the next steps to maximize the value of your technology investment.