The Spinnaker team is often entrusted with the critical role of interacting directly with your customers or business partners.  To support this role, we have designed our service delivery model to seamlessly act as an extension of the client’s organization.  Our customer-centric approach helps to ensure that each situation is addressed in a manner that meets the specific customer need, not simply applying a one-size-fits-all approach.

Services in this area aim to improve not only the end-customer experience, but also to collect actionable information that powers informed decision-making.  Our solutions strive to speed the cash-to-cash cycle while also maintaining high-levels of customer satisfaction. We recognize the importance of this area and therefore regularly measure our service delivery performance using the industry recognized Net Promoter Score (NPS), which has definitively shown that Spinnaker does not sacrifice your customer’s experience for speed or short-term cost savings.  

We manage the physical, informational, and financial flows related to returned goods throughout the reverse supply chain. Our services in Customer Care and Warranty & Credit Management include:

  • RMA Processing
  • Warranty Validation & Management
  • Supplier / OEM Recovery
  • Order Management
  • Customer Service

Tell us about your returns and reverse logistics challenges, and Spinnaker will contact you to help unlock the value in your returns.