Spinnaker has completed hundreds of continuous improvement projects for our customers, generating millions in incremental value.  Continuous Improvement programs are the cornerstone of how Spinnaker sustains value within returns center operations.  We apply industry leading practices like 5-S, LEAN, Six Sigma, and Kaizen; a typical Operations Excellence service improvement focuses on progressing the Current State toward a desired Future State through interviews, Key Performance Indicator (KPI) development, and comparison to leading practices.  

By regularly measuring operating performance and constantly challenging the status quo, staff identify opportunities to improve processes, enhance enabling technology, and align organizational roles/responsibilities.  A culture of continuous improvement promotes cross-functional collaboration, creates urgency to outperform client expectations, and drives clear accountability for action. Spinnaker’s Continuous Improvement services include:

  • LEAN / Six Sigma programs
  • Value Stream Mapping
  • Safety & Quality Management
  • Multi-tier Governance Model
  • Service, Contracts, & Financial Management
  • Business Intelligence, Analysis, & Reporting