Order Execution & Customer Service

Spinnaker’s Order Execution & Customer Care services help clients to better manage the complexity associated with the never-ending process to track orders for customers, accounts, product families and the resulting financial processing, data analysis, billing, and reporting. Our solutions combine knowledgeable staff with enabling technologies that better manage order workflow to short order-to ship lead times, increase order accuracy and, consistently maintain performance levels that result in higher end-customer satisfaction.    

Services

• Product Information Management
• Order Capture and Data Entry
• Inventory Availability
• Component Sourcing & Vendor Management
• Back-Order Management
• Order Tracking (fulfillment – pick pack & ship) and associated customer communication)
• Order Changes
• Returns & Refunds
• Financial Processing
• Analytics & Reporting

Value & Benefits

• Promotes business effectiveness and efficiency
• Increased agility and flexibility to make changes
• Higher customer satisfaction
• Improved perception of product quality
• More predictable schedules and improved delivery speed