Unlock the Value in your Returns with Intelligent Solutions from Spinnaker

When it comes to returns solutions, many companies limit their thinking to defective products, or just reverse logistics transport.  While there are many perspectives and definitions, the fact remains that it is often an undervalued opportunity for most businesses with strategically critical supply chain operations.  

Spinnaker defines reverse logistics as the physical flow of returned materials to and through your distribution center.  Therefore it is merely one facet of a true, comprehensive returns solution. Product recalls, end-of-life, end-of-service, surplus assets and liquidated products also demand intelligent solutions. Most importantly, your customer’s experience can be directly impacted – positively, or negatively, by how well you handle your returns. Hence our returns solutions go beyond the center, unlocking value throughout your supply chain.

What you can expect from Spinnaker Returns Solutions

• Cost control by harvesting the value of returned goods from receipt to disposition
• Profit growth by as much as 5% through optimized inventory, improved productivity, and improved customer experience
• Maximized AVR through intelligent sort and disposition decisions to allocate cost where it counts
• Shorter cash-to-cash cycles, converting assets into revenue in as little as 30 days
• Faster execution with our Rapid Transformation tools that leverage Spinnaker’s integrated supply chain expertise
• Flexible solutions that adapt to your changing business models and objectives
• Sustainable solutions that meet your green supply chain objectives

How?

Spinnaker can manage your center operations, while streamlining processes and enabling technologies. We help you evaluate, engineer, and execute returns functions, providing a variety of aftermarket services that speed the materials processing. Our services are designed to limit non-value labor, balance inventory levels against efficiency and customer response, and speed the cash-to-cash cycle, turning surplus assets into revenue in as little as 30 days.

Unlike some providers that only specialize in transport or one aspect of returns, Spinnaker manages your center’s physical reverse logistics flow, but adds data-driven services that support more effective management decisions. Our services go beyond the center to extend value to both your internal and external customers. And our experience in end-to-end supply chain management enables us to leverage data gathered at each stage of the returns flow to drive savings throughout your supply chain. We look proactively at opportunities like enhancing up-front product design to speed the repair/refurb process; or ensuring returned component inventory is well-integrated with new in order to reduce demand for new material.

All this is delivered with a set of transformational tools that help your organization become more self-sufficient, so you can continue to deliver positive results on your own.

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Asset Recovery

Disposition Decision

Customer Experience Value-Added Services

Returns Technology Services

Inventory Management

Reverse Logistics, Warehousing and Distribution

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Why do Fortune 100 market leaders trust Spinnaker to transform their business?

• We drive cost control, profit growth and improved customer experience, through intelligent and flexible solutions that start with your reverse logistics in the center, and go beyond.
• Our returns solutions are fully integrated with your supply chain. You would never focus on just one piece of the puzzle – and neither do we.
• We help get you there faster than you thought possible, leveraging our Rapid Transformation Tools that drive faster execution and relentless improvement, with Spinnaker as an extension of your team.  
• We’re a trusted partner who has served entrepreneurial start-ups to Fortune 100 enterprises with more than 95% repeat customer business.

Learn more about how Spinnaker can manage your center operations here.

Tell us about your returns and reverse logistics challenges, and Spinnaker will contact you to help unlock the value in your returns.

Learn how we put ideas into action and help companies build a green supply chain.