That means you get top performance from your JDA applications, with the freedom to leverage your valuable IT resources where they are needed most and the peace of mind that your critical planning systems will be available.

The results speak for themselves: lower total cost of ownership and faster ROI from your JDA software investment.

Our JDA support offering delivers personalized, responsive and accurate client service backed up with unmatched supply chain expertise. Spinnaker JDA Technical Support Service leverages the robust infrastructure of its global JD Edwards support organization, Spinnaker Support, which is one of Spinnaker’s separate lines of business that currently services more than 125 companies worldwide. And, through our support services, clients have access to the unique body of knowledge Spinnaker’s internal JDA consulting team has gained from hundreds of successful JDA implementations around the globe.

Spinnaker JDA Technical Support Service provides:

Access to seasoned and experienced JDA resources
Monitoring of your batch and online system activities
Enhancements to your customized JDA solution environment
Triage of functional and technical issues and expedited problem resolutions
Proactive system maintenance and performance tuning
Real-time issue tracking, effective escalation and best-in-class reporting
Answers to setup, configuration and interoperability questions

JDA Solution Technical Implementation Architecture

Layered Support Offering

Issue triage for batch script or system failure
Consult on debugging user issues while performing business tasks

Batch Support (Level 2 Support)

Batch execution scripting
Batch performance scripting
Database health and maintenance
SQL and XML launch scripting
Customization to support extended business functionality

Custom Code Support (Level 2 Support)

Scripting to support custom business requirements
Data extract scripting to support reporting services

Integration Support (Level 2 Support)

ERP inbound integration scripting
Non-Core JDA application internal integrations
ERP outbound integration scripting

JDA Core Application (Level 2 Support Assistance)

Escalate and track product defects with the client through JDA Support
Operations support for end user questions and system support

Learn more about Spinnaker JDA Technical Support.