When you are trying to evaluate supply chain capability and health, make sure you look in the right places.
When your supply is performance falls short of your goals and expectations, it’s an absolutely valid response to investigate “why?”
Like most, you have probably made significant investments in technology, training, and other performance levers in the pursuit of supply chain agility and cost reduction. Also like many others, though, you may still see elevated levels of inventory, have difficulty meeting customer expectations for service, experience challenges managing manufacturing operations cost effectively, and experience alarming levels of chaos and firefighting to get through what should be an ordinary day.
Once the decision is made to dig into what’s going on, the next steps are critical. Many attempts to assess what’s going on fail to expose what really matters—and where it’s happening.