Process Reengineering &
Operations Consulting

Design or re-engineer business processes across the integrated planning, execution, and fulfillment landscape.

S&OP and IBP

The benefits of implementing an effective Sales & Operations Planning (S&OP) / Integrated Business Planning (IBP) as a framework to coordinate end-to-end collaborative planning are persuasive – reduced operating costs, better inventory management, and accelerated top-line growth. Spinnaker SCA helps clients develop and implement effective end-to-end planning processes to align decision-making and plans across finance, sales, marketing, product development, and supply chain to optimize overall business results.

Demand / Supply Planning

Improve forecasts based on consensus and quantitative techniques. Establish a proactive, continuously improving demand planning process that sets up the supply chain for success.

Your planners and your systems are frequently more in conflict than in concert. A recurring reality of planning systems implementations is that planners and their traditional roles are not effectively reconciled with the framework imposed by new systems. Features that were desired remain dormant, and sideband planning decisions continue to be made in Excel. Spinnaker SCA has conducted many repair and remediation efforts that exposed the missing components of effective process leverage and helped companies introduce skills and perspectives that finally allowed both planner and system to help each other perform as intended.

High-performing planning processes require attention to the data, parameters, and rules that drive planning logic and decisions. Spinnaker SCA brings many years of expertise in not just the practices themselves, but in the realistic change management effort that is required to align accountability, capability, and culture with the expectations of advanced demand, supply, and inventory planning.

Omni-channel and Order Management

Core to powering Omni-Channel Commerce is a centralized system for ensuring the ideal order is executed. Below are key modules that support the entire order lifecycle.


  • Payments & Financials - Omni-channel payment services allow cross-channel, frictionless, and seamless processing through the order lifecycle.

  • Customer Support - Improve customer interactions across multiple touchpoints during the time of sale and throughout the customer lifecycle.

  • Store Fulfillment - Store Order Fulfillment solutions allow store associates to prepare orders for pickup, shipping, or return across multiple channels.

  • Order Routing - Smart, cost-based order routing systems that analyze historical and real-time data enhancing the ability to accurately and consistently fill orders.

  • Inventory Availability - Order fulfillment solutions with deep capabilities around inventory protection, future inventory tracking, and virtual segmentation across multiple channels.

  • Returns & Exchanges - A centralized view of all returns & exchanges allows customer support associates in call center and store to provide frictionless post-purchase support to the customer.

Distribution & Warehouse Management

Manage efficient operations to cost-effectively respond to customer demand while managing risk and quality objectives.


  • Fulfillment Optimization - Optimizing available resources across the distribution network to fulfill customer demand accurately and on time.

  • Advanced Automation - Synchronizing human and advanced mechanized resources in to increase capacity, fill rate, and accuracy.

  • Workflow Planning - Planning resources based on expected demand and historical performance coupled with the real-time balancing work to available resources.

  • Performance Management - The use of engineered labor standards, training, incentives and technolgy to evaluate and improve human capital performance.

Logistics & Transportation Management

Transportation Management involves all aspects of delivering goods to both stores for replenishment as well as to the end-consumer. Below are key modules that support the transportation and delivery to the consumer and stores.

  • Transportation Planning - Realize the lowest shipments costs through consolidating orders by size, weight, and cube and selecting the best mode and carry carrier based on rate, availability, and service level.

  • Transportation Procurement - Procurement solutions for requesting, evaluating, and contracting capacity and rates with carriers in shipping lanes across all modes.

  • Transportation Execution - Achieve a close-to “hands-free” execution process by automating the tender, confirmation and tracking processes using exception management.

  • Supply Chain Visibility - Track parts, components or products in transit from the manufacturer to the final destination in near real-time at a detailed (component) level.

  • Audit, Payment & Claims - A centralized system for matching carrier invoices to the system rates, initiating automatic payments, and filing claims for shortages, damages and discrepancies.

  • Last Mile Delivery - Delivery fulfillment from a distribution center or facility to the end-user. Most often, last mile logistics involves the use of small parcel or specialized white glove delivery service to the end consumers.